Privacy Policy

Effective as of: 07/07/2025

At Smart Rental New Zealand, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our website www.smartrental.co.nz (“Website”), book our vehicles, or use any of our related services (“Services”).

By using our Website or Services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

• Your name, address, email, and phone number

• Driver licence or passport details (for rental verification)

• Payment details (processed securely via third-party providers)

• Booking preferences and travel information

• Communications or feedback submitted via email or forms

• Information collected via cookies and analytics tools

You are not required to provide personal information, but without it, some services may not be available to you.

2. How We Collect Your Information

We collect information when you:

• Make a booking on our Website

• Contact us via email or form submissions

• Interact with our social media or digital campaigns

• Use our Website (automatically via cookies or tracking tools)

3. Why We Collect Your Information

We collect and use your personal information to:

• Process your vehicle booking or rental

• Communicate with you about your reservation or enquiries

• Verify your identity and driving eligibility

• Provide customer support

• Improve our Website and user experience

• Send relevant promotions (if you’ve opted in)

We do not sell or rent your information to third parties.

4. How We Protect Your Information

We take reasonable technical and organisational measures to protect your data from:

• Loss

• Unauthorized access

• Misuse or alteration

Access to your personal information is limited to authorized staff or service providers with a legitimate need.

5. Third-Party Services

We may share your personal information with trusted third parties who help us operate our business (e.g., payment processors, IT providers, identity verification services). These providers are contractually required to safeguard your data.

If you follow a link from our Website to another site, that site will have its own privacy policy, and we are not responsible for their practices.

6. Cookies and Analytics

We use cookies and analytics tools (like Google Analytics) to improve our Website and understand how visitors interact with it.

You can control cookies via your browser settings or opt out of certain tracking by visiting www.aboutads.info or www.youronlinechoices.eu.

7. Your Rights Under the Privacy Act

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of that information if it is incorrect

• Ask us to stop using your personal data for marketing

To exercise these rights, contact us at info@smartrental.co.nz.

8. Data Retention

We retain your personal information only as long as necessary to fulfil the purpose for which it was collected and to comply with legal obligations (e.g., record-keeping, insurance requirements).

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. By continuing to use our Website and Services after changes are made, you agree to the revised policy.

10. Contact Us

For questions, requests, or complaints about your privacy:

📧 Email: info@smartrental.co.nz
🌐 Website: www.smartrental.co.nz

You may also contact the New Zealand Privacy Commissioner via www.privacy.org.nz for more information about your rights